CEX.io Review

Founded in 2013, CEX.io is one of the earliest exchanges to hit the market. In 2015 it shut down its cloud mining function and is solely a Cryptocurrency exchange now. It operates a buying/selling exchange and trading platform (CEX.io Broker) for Cryptocurrencies CFDs. Operations are worldwide with currently over 3m registered users. There’s a variety of services that CEX.io offer and it is actively working on expanding this range of services further. 


+ Easy to use interface

+ Good variety of services

+ 24/7 support

+ Earn interest on Crypto holdings via staking


 Depositing and withdrawal fees high

Few supported Cryptocurrencies on its trading platform


cex.io review prices

CEX.io Currencies and Payment Methods 

The following Cryptocurrencies are currently available to buy on CEX.io :



Payment methods supported include:

  • Skrill (for GBP & EUR)
  • Wire transfer
  • Debit cards
  • Credit cards

For trading CFDs only the following Cryptocurrencies are supported:


cex.io review identity

CEX.io Safety and Security 

Both anti-money laundering and know your customer (AML & KYC) protocols are followed for best practice and indeed before a user can use the platform to buy or sell Cryptocurrencies. They can proudly report 0% of customers’ funds have been lost and as such it is no surprise when it comes to security; CEX.io is very reputable. 


Based on this high level of security, storing your Cryptos on CEX.io is a safe bet, but we at Complete Crypto always recommend for best security to use a hardware wallet device like Trezor or Ledger.  For a further breakdown and options, we’ve listed the best and safest places to store your Cryptos

CEX.io Fees and Limits

CEX.io’s fees can be a bit complex to understand at first due to the nature of the different services it provides. In simple terms, fees are much higher on CEX.io (where you buy and sell Cryptocurrencies) but much lower on their trading platform CEX.io Broker. 


CEX.io fees vary depending on which currency and then the deposit and withdrawal method, so for full transparency it is best to refer to their site in this link. For debit/credit cards the standard is 2.99% for deposit and withdrawals anywhere from 0-3% depending on the method (withdrawals to debit/credit cards being in the higher range)


Transactions then operate on a “maker/taker” basis, meaning the customer who made the order pays a lower fee (max 0.16%) than the person who fulfilled or took their order (max 0.25%)


For trading (CEX.io Broker) the fee stands at 0.05%, see details here


For buying limits, CEX.io has four different account levels, based on verification checks users go through, which inform the levels these limits will be. 


  • Identity – daily deposit limit of $3k and daily withdrawal limit of $10k
  • Address – daily deposit limit of $10k and daily withdrawal limit of $10k
  • Enhanced – no deposit or withdrawal limit
  • Corporate – no deposit or withdrawal limit
cex.io review services

CEX.io Services Offered and Customer Support

CEX.io offers a great range of services which can be broken down into 3 main categories: buying/selling for anyone, CEX.io Broker for traders and a more tailored B2B offering for business. 

Anyone: Instant buying, Mobile App option, Staking (earn interest at varying rates on stored Cryptos in CEX.io), Loans (Crypto backed) and soon Savings too

Traders: Margin trading and Spot trading

Businesses: Aggregator (automated orders based on optimal prices and shortest times) and CEX.io Direct (a plugin to allow Crypto purchases on your site)

Even with an already extensive range, CEX.io are actively working on expanding their services and products too, so be sure to check back on this review for the lowdown when these new services arrive. 

CEX.io have worked on improving their customer support and are now very transparent and helpful. You can find an extensive list of contacts on this page to get in touch with the relevant email or number depending on your query. Alongside this, there is an thorough online help center that solves the majority of any potential issues. 

CEX.io Supported Countries

CEX.io is pretty much available everywhere in 99% of the world and 47 US states, but is worth noting that the following countries DO NOT allow card payments:

Afghanistan, Algeria, Bangladesh, Bolivia, Bosnia and Herzegovina, Burundi, Cambodia, Central African Republic, China, Cuba, Democratic People’s Republic of Korea (DPRK), Democratic Republic of the Congo, Ethiopia, Guam, Guinea Bissau, Guyana, Iran, Iraq, Japan, Lao People’s Democratic Republic, Lebanon, Libya, Mali, Morocco, Nepal, Pakistan, Puerto Rico, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Uganda, United States Virgin Islands, Vanuatu, Venezuela, Yemen, Zimbabwe

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland

CEX.io Verdict

Editorial Team

CEX.io brokerage does have some of the higher fees vs its peers but other than that, there’s a lot of upside to this exchange. Perhaps one of the best, if not the best, range of services comes included with CEX.io. Staking is a particularly useful service that allows users to earn interest on selected Crypto holdings; perfect if you plan on holding your Cryptos for a period of time. It is constantly expanding this range of services with more coming soon too, like a specific “Saving” product. Alongside its highly responsive support team, you’re in very safe hands to start your Crypto journey with CEX.io that’s for certain


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At Complete Crypto we hear many questions on exchanges and have sourced the most common ones here to help you

CEX.io users (and potential users) most commonly ask these questions about the platform

Is CEX.io safe?

Yes. CEX.io has a very high reputation for safety and security and has never lost any funds of customers.

Can I store my Cryptos in CEX.io?

If one of the supported Cryptocurrencies then yes, you can store them in the exchange. Without a doubt, the safest option is to use a hardware wallet like Trezor or Ledger though.

How do I get my money out of CEX.io?

To withdraw money you can do so via your bank account, credit/debit card, skrill or wire transfer. There are fees depending on how you choose to withdraw which you can refer to here. 

How long do withdrawals take from CEX.io?

Cryptocurrency withdrawals are generally instant or up to an hour. For bank account withdrawals it may take a few days for your bank to process it.

How high are CEX.io's fees?

Their fees vary depending on currency (e.g. USD, GBP, EUR)  and then the deposit and withdrawal method, so for full transparency it is best to refer to their site in this link. Debit/credit card and Skrill tend to be 3-4% range depending on your location and similar fee levels again for withdrawal. CEX.io Broker for CFD trading has low fees of 0.05%.

How do I speak to support at CEX.io?

CEX.io are very transparent and easy to contact for whatever the reason may be, they list multiple relevant emails and telephone contact numbers here. There is also a detailed help section to refer to which in most cases will solve a query.